There are 5 ways to fix this problem, and we guarantee that one of the following will solve it for you.
(Article courtesy Dymo Corporation)
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The labels are not left-justified
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Verify that the labels are left justified and loaded properly in the LabelWriter. Click here for more information on loading the labels in the LabelWriter.
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There is paper dust or a piece of a label blocking the sensor
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Take the roll of labels out of the printer. Using compressed air, blow some air along the left side of the paper path inside the printer.
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The labels you are using do not have the index marks properly cut out between each label
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If the index holes are not cut cleanly, you may run into this problem. Try a different roll of labels.
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You are not using DYMO or Labelcity labels
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If you are not using DYMO or Labelcity labels (or are unsure whether or not you are), please obtain a roll of DYMO or Labelcity labels and try to print again. DYMO labels are made specifically for our printers.
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The photo sensor that reads the index mark has failed
If this is the case, the unit will need to come in for repair. Simply call Dymo tech Support on 1-888-658-3904 and they will advise you of your options.
