Why can't I cut the tape after printing a label on my RhinoPro?

Every time a label is cut, residue from the label's adhesive remains on the cutter blade. This is a normal occurrence when the Rhino Label Printer is used frequently.

It is important to regularly clean the cutter blade in the cassette compartment with either the special brush delivered together with the LabelMaker (located in tape compartment door) or a cotton tip swab and a soft solvent (e.g. alcohol).

If the solution above does not resolve the problem, check for tape path obstructions. If the problem persists, please contact us for Technical Support. There may be another simple solution, or we may need to obtain a Return Material Authorization (RMA) number for your Rhino printer to be fixed / replaced.